Responsible Gambling Policy

We care about every player and want gambling to remain an enjoyable, fun activity. While we aim to provide an exciting gaming experience, we are equally committed to promoting safe play and preventing underage access and problematic gambling behaviour. As a regulated operator, we have a range of tools and policies designed to encourage responsible gambling.

Tackling Problem Gambling

Player Safety Tools: Set Your Limits

Our Responsible Gambling tools allow you to manage your play by setting personal limits, taking short breaks, or choosing self-exclusion to pause access for longer periods. More details on each option are provided below.

Deposit Limits

Studies show that deciding how much you want to spend before playing can help prevent gambling issues. When you create your account, you can set a deposit limit. These can be changed at any time to daily (over 24 hours), weekly (7 days), or monthly (28 days). We define a month as 28 days when assessing limit adjustments.

Lowering your limit takes effect immediately. If you want to increase your limit, there will be a 24-hour waiting period, after which you’ll need to confirm the change via a link sent to your email.

Please be aware that deposit limits apply solely to this Website account, and not to any accounts you may have with our other sites.

Game Time Alerts

You can set reminders to keep track of your play time, starting from just one minute upwards. These notifications can be enabled from the homepage or under the Responsible Gambling section in My Account. The timer resets when you log out, so you’ll need to reactivate it each session.

Closing Your Account

You can request account closure at any time by contacting Customer Support. An account closed this way can be reopened later upon request. However, if you feel your gambling is becoming problematic, we recommend opting for self-exclusion instead.

Time-Out Breaks

If you need a break, you can activate a time-out from 24 hours to six weeks via the Responsible Gambling section in your account. Once confirmed, your account is suspended for the chosen period and cannot be accessed until it expires. Time-outs are account-specific; you may want to apply them to any other accounts you hold. Once set, a time-out cannot be overridden.

During the time-out, you’ll keep any funds and pending bets. Winnings will be available once the time-out ends, though bonuses may expire during this period in line with the bonus terms.

Clock-Off Feature

If you'd like to block access at specific times or days (e.g., Friday nights), you can set ‘clock-off’ limits. These take effect immediately and reset weekly. Removing them requires a 24-hour notice period.

Payday Time-Out

For better budgeting, you can block account access on payday. Choose the date and frequency (weekly, fortnightly, every four weeks, monthly, or the last day of the month). The block runs from midnight to 11:59 PM on the selected date. If payday falls on a weekend or holiday, the block remains in place. Any changes to this setting are possible, but full removal requires a 24-hour delay.

Access Your Account History

To help you keep track of your gambling, you can view your full deposit and withdrawal history in the My Account section.

Self-Exclusion

If you feel your gambling is out of control, we offer self-exclusion options ranging from 6 months to 5 years. Once active, your account cannot be reopened until the period ends. This exclusion will apply across all accounts within our network — see the full list of sites here.

If you choose to self-exclude, we suggest also seeking support from gambling help services (details below) and considering exclusion from other gambling operators.

After your self-exclusion ends, you can request reactivation through Customer Support, but there will be a mandatory 24-hour cooling-off period and a phone call with our Responsible Gambling team.

We will do our part to block any attempts to reopen or create new accounts. However, you must also not try to bypass these restrictions.

To activate self-exclusion, you need to complete the process via a dedicated page, selecting your desired exclusion period and confirming the request. You’ll receive a confirmation email once complete. If you cannot do this online, contact Customer Support for assistance, though this may take longer.

By default, if you don’t specify a time period, self-exclusion will last for six months. Learn more in our self-exclusion FAQ or contact Customer Support for help.

Once self-exclusion is in place, we will do our best to prevent you from receiving gambling promotions. However, if you bypass these measures or our systems fail to detect an attempt to reopen an account, we are not responsible for any deposits, losses, or winnings that arise.

We also recommend registering with GAMSTOP, a free service that blocks access to all UK-licensed online gambling sites. For more details, visit www.gamstop.co.uk.

Play Responsibly: Know Your Limits

Most people can gamble safely, but for some, it can become a problem. Keep the following tips in mind:

  • Set clear limits on deposits, bets, and losses before starting to play.
  • Establish a time limit for gaming sessions and stick to it, taking regular breaks.
  • Regularly review your gambling activity in your account history.
  • Avoid gambling if it interferes with your daily responsibilities.
  • Never gamble under the influence of alcohol or drugs, or if recovering from an addiction.
  • Gambling should be for entertainment, not a way to make money or repay debts.
  • Don’t chase losses.
  • Learn the rules of the games you play.
  • If gambling is becoming a problem, contact Customer Support or a gambling help service.

Recognising Problem Gambling

Ask yourself these questions to assess if gambling is a problem:

  1. Do you gamble to escape boredom or unhappiness?
  2. Do you feel desperate to continue gambling when you run out of money?
  3. Do you gamble until all your money is gone, even funds for essentials?
  4. Have you lied about your gambling habits?
  5. Have you neglected family, friends, or hobbies due to gambling?
  6. Do you try to win back losses quickly?
  7. Does frustration or stress make you want to gamble?
  8. Have you felt depressed or suicidal because of gambling?

If you answered ‘yes’ to any of these, it’s advisable to seek help. Contact Customer Support or a gambling support organisation, and consider self-exclusion.

Getting Further Help

We support BeGambleAware and contribute annually to their work promoting safer gambling.

Here are some organisations that offer support:

For further assistance, contact our Customer Support team.

Preventing Underage Gambling

We only accept customers aged 18 or older. To prevent underage gambling, we may request proof of age and identity. This is a joint effort between us and parents or guardians.

If minors have access to devices, please:

If you suspect an underage individual is using our site, contact us immediately so we can act.

As per our Terms of Use, any bets made by someone under 18 will be void and winnings forfeited. Legal consequences may also apply.

Breaching this Responsible Gambling Policy may result in suspension or permanent closure of your account.