Privacyp Cookie Policy

Privacy & Cookie Policy

Our Commitment to Your Privacy

We understand privacy is important, and our Privacy & Cookie Policy below explains in detail how we handle your personal information. We encourage you to read the full notice, but we know time is precious, so here’s a quick summary:

We collect and use your personal data primarily to provide our services and comply with legal obligations. For example, when you open an account to play, we’ll ask for details like your name, date of birth, and address. We’ll also need to verify your identity and age to comply with legal standards.

Our goal is to give you a safe, enjoyable, and responsible gaming experience.

1. Introduction

Protecting your privacy is a priority for us. This Privacy & Cookie Policy ("Policy") explains how we manage your personal data when you use our website and services, and outlines your privacy rights and protections under the law.

We may occasionally update this Policy, with any changes taking effect once posted on the website. We’ll notify you of significant updates, but recommend reviewing this Policy periodically.

This Policy complements our Website Terms of Use and other related documents.

Please notify us if your personal details change, so we can keep our records up to date.

2. Who Controls Your Data

We act as the data controller, meaning we determine how your personal data is used and safeguarded.

If you have any questions about how we handle your data, please contact our Data Protection Officer at privacy@skolcasino.com.

Alternatively, you can write to our Data Protection Representative in the UK:
DataRep, BPM 335368, 372 Old Street, EC1V 9AU, London, ensuring to mark correspondence for “DataRep” and reference White Hat Gaming Ltd.

If concerns remain unresolved, you may escalate them to the Information Commissioner’s Office (ICO) here:
https://ico.org.uk/make-a-complaint.

3. What Data We Collect

We may collect various types of personal data, including:

Identity Information: Name, username, marital status, date of birth, gender.
Contact Details: Address, phone number, email.
Correspondence Records: Communications with our support teams, complaints, call recordings for quality and training.
Financial Data: Bank account details, financial status.
Transaction Details: Payments made, services purchased.
Technical Data: IP address, browser details, device information.
Profile Data: Login credentials, gaming history.
Usage Information: How you use our website.
Marketing Preferences: Choices about marketing communications.

We also gather anonymised data for analysis and may process sensitive information only when legally required or voluntarily provided.

4. If You Don’t Provide Your Data

If you choose not to share requested personal data, we may be unable to provide certain services or continue our contract with you. We’ll inform you if this is the case.

5. How We Collect Data

We collect data via:

Direct Interactions: Signing up, contacting support, or entering promotions.
Automated Methods: Cookies and similar technologies monitor site usage.
Third-Party Sources: Verification services, public records, or regulatory checks.
Simplified Sign-Up Options: Services like Bank ID or Google Sign-In for quicker account creation.

6. Why We Process Your Data

We only process your data when we have a legal basis, such as:

Purpose	Legal Basis
Setting up and managing your account	Contract
Processing payments	Contract
Age and identity verification	Legal obligation
Financial assessments for responsible gaming	Legal obligation
Sending push notifications	Consent
Marketing and promotions	Legitimate interest
Fraud and risk management	Legal obligation
Enforcing betting limits	Consent
Improving services and analytics	Legitimate interest
Protecting company and player rights	Contract & Legal obligation
Surveys and feedback	Legitimate interest (opt-out available)
Training and quality improvement	Legitimate interest
Responsible gaming monitoring	Legal obligation
Handling self-exclusion	Legal obligation
Responding to your queries	Consent
Other services/legal requirements	Contract & Legal obligation

We may share your information with trusted partners like TransUnion and Equifax Ltd. for financial checks. Their privacy information is available on their respective websites.

7. International Data Transfers

As we operate globally, your data may be transferred outside the UK or EU. When this happens, we ensure proper safeguards are in place, such as standard contractual clauses to protect your data.

8. Marketing Communications

We may use your data to send promotional messages about our services or those of affiliated brands and partners.

You’ll only receive marketing communications if you’ve agreed to them. You can withdraw consent or opt-out anytime by using the unsubscribe link in emails or contacting us directly.

We may also use Google Ads and Facebook Ads for personalised promotions. You can adjust your ad preferences directly on these platforms.

9. Automated Monitoring & Profiling

Responsible Gambling: We monitor user behaviour to detect gambling risks and may act accordingly. Some actions may be automated but typically involve human review. You can request a manual review at affordability@skolcasino.com.
Anti-Money Laundering: Player activity is monitored to detect suspicious transactions, with human oversight.

10. How We Protect Your Data

We implement strong security measures, including TLS v1.2 encryption, to protect your data. Sensitive data in transit is encrypted, and we recommend keeping your account password confidential.

While we take all reasonable steps to protect your data online, no internet transmission is entirely secure.

11. Data Retention

We retain your data as long as necessary to provide services and comply with legal obligations — usually up to five years after account closure, unless a longer period is required.

12. Your Rights

You can exercise these rights:

Access: Request a copy of your data.
Correction: Fix incorrect or incomplete data.
Erasure: Ask for data deletion (subject to legal limits).
Object: Oppose data processing for specific reasons, including marketing.
Restrict Processing: Temporarily halt data use under certain conditions.
Data Portability: Request data transfer (currently unavailable).
Withdraw Consent: At any time, affecting future data processing.

To exercise your rights, contact us at privacy@skolcasino.com. Responses typically take up to one month.

13. Opting Out

You can opt out of marketing communications at any time. However, some service-related messages cannot be unsubscribed from.

14. Third-Party Services

This Policy does not cover external websites or services accessed through our platform. Always review third-party privacy practices.

15. Corporate Changes

If we undergo significant business changes, like mergers or asset sales, your data may be transferred to the new entity, respecting existing privacy commitments.